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Privacy Policy

This policy explains what we collect, why we collect it, and the choices you have when you use Ascendr US.

Data protection Your rights Cookies & tracking
Last updated: January 6, 2026
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This Privacy Policy (“Policy”) describes how Ascendr US (“Ascendr,” “we,” “our,” or “us”) collects, uses, shares, and safeguards information when you visit our websites, create an account, purchase a service, or otherwise interact with our hosting, domains, and related services (the “Services”).

By using the Services, you agree to this Policy. If you do not agree, please do not use the Services.

1. Information We Collect

  • Account & contact: name, email, phone, address, login details (where applicable).
  • Billing: payment method details, invoices, transactions, billing address.
  • Service data: domain/DNS settings, hosting configuration, support requests, and communications.
  • Technical: IP address, device/browser type, logs, security events, and usage data.
  • Content: data you host or store with us as part of the Services.

2. How We Use Information

  • Provide, operate, and maintain the Services (including authentication, provisioning, billing, and support).
  • Secure the Services and prevent fraud/abuse (monitoring, rate limiting, incident response).
  • Communicate with you about service updates, invoices, security alerts, and support.
  • Improve performance and user experience (analytics, troubleshooting, feature improvements).
  • Comply with legal obligations and enforce our Terms.

3. Cookies & Analytics

We use cookies and similar technologies to operate our site, remember preferences, and understand how users interact with our pages.

  • Essential: required for site functionality and security.
  • Analytics: helps us understand traffic and improve content (e.g., Google Analytics).
  • Support tools: may include live chat widgets (e.g., Tawk.to) to provide real-time help.
Your control: You can control cookies in your browser settings. Disabling cookies may affect site functionality.

4. Sharing

We do not sell your personal information. We may share information only:

  • With service providers that help us run the Services (payments, infrastructure, email/SMS, analytics, support tooling), under contractual obligations.
  • For legal reasons to comply with law, enforce policies, or protect rights, safety, and security.
  • Business transfers in connection with a merger, acquisition, or sale of assets (with appropriate safeguards).

5. Your Choices & Rights

  • Access/Update: you can update certain account information through your client portal.
  • Opt-out: you can unsubscribe from marketing emails at any time.
  • Deletion requests: you can request deletion where applicable and where we no longer need the data for the Services or legal reasons.

To submit a privacy request, contact privacy@ascendr.us.

6. Retention

We retain information as long as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. When no longer required, we delete or de-identify information in a commercially reasonable manner.

7. Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

8. Children

Our Services are not intended for individuals under 18. We do not knowingly collect personal information from children under 18.

9. Contact

If you have questions about this Policy, email us at privacy@ascendr.us.

Questions? We’re happy to help. Contact support any time.